Our experience with Family Financial Centers has been superb. Ken and his team have been very helpful and are a phone call away if we ever have questions. During our installation and on-site training, they were always thinking one step ahead and helped us transition into their system smoothly. FFC and their staff are professional, easy to work with, and have gone above and beyond to help grow my business. I can’t thank you guys enough for everything!
My name is Renetta Leverett and I recently made the decision to transition to Family Financial Centers after being with ACE Cash Express for approximately eighteen years (since 12/1996). The support I received from Family Financial Centers during my transition period was truly outstanding. Someone was always available to provide assistance when needed. I received excellent customer service assistance in filling out forms and in getting all of my questions answered. I want to specially acknowledge Ken and Frank for going beyond my expectations in helping make my transition to Family Financial Centers a very smooth one. This has been a wonderful experience and I’m more than glad that I made the decision to become part of Family Financial Centers.
We opened our doors on February 4th of 2014. I closed on my acquisition the first of February and Family Financial started the construction that evening. Over the next 2 and half days we rebuilt the store, changed the imagine, set up all the systems and received our Brinks delivery.
The team continued the process of finding glitches and fixing them while training the staff and improving their skills in processing new business. While it was sad and scary when they left on Friday they have stayed in constant contact with me and staff to answer questions, problem solve, continue the training and most importantly be supportive.
It is great to have Family Financial as partner in my business……..THANKS!
After 25 years in the corporate world I decided I no longer wanted to work for someone else. I researched many business’s, both franchises and independents, and decided on FFC. From day 1 I knew I would be working with professionals who had a passion about their business and the success of their franchisees. From site location to buildout to opening they were with me every step of the way. Most importantly the support has not stopped since I opened. They are always there when needed and continue to help me grow my business by adding additional services. After 18 months I am glad I choose FFC and look forward to adding a second location.
My wife and I were looking for a franchise business that would allow us to assist and work with people who needed and appreciated good quality service. After 28 years in Corporate America, it was time for a change. We wanted to run our own business and relocate at the same time (Michigan to Florida). We spoke with the Development team about the opportunity of purchasing an existing location and expanding the services currently offered. The Family Financial Centers team was very professional and helpful in assisting us to reach a final decision. It was a pleasure to work with this wonderful, energetic team of professionals. They were knowledgeable about the business and assisted in negotiating the purchase of our store, while preparing us for the new challenges ahead.
Next came our trip the corporate headquarters for training and we met the entire corporate team that would support us in our new business. Ken and his Operations team were great to work with and available whenever we needed help. They traveled to our store in Naples for the first week of our opening and provided additional training. The banking and vendor support were outstanding during the process of learning our new business and providing GREAT CUSTOMER SERVICE. Marisa and I can definitely say we made the right choice with Paul and his team at Family Financial Centers!